Right of withdrawal

In accordance with the provisions of Articles L. 221-18 et seq. of the Consumer Code, the Customer has the right of withdrawal and may thus return the Product and obtain a refund (or, at the Customer's option, an exchange), without having to justify a particular reason, provided that he/she exercises this right within fourteen (14) clear days of receipt of the Product (or in the case of an order for several Products delivered separately, from the date on which the last Product of the order concerned was received). The right of withdrawal does not apply to Products purchased in stores, but only those purchased on the Site.

To exercise its right of withdrawal, the Customer must, within fourteen (14) clear days of receipt of the Product, inform BIJOUX BURMA of the exercise of this right by sending the withdrawal form, an example of which is included as an Annex to these GTCs, or any other unambiguous declaration of withdrawal, to BIJOUX BURMA, by email at the following address: eshop@bijouxburma.com or by post at the following address: BIJOUX BURMA, 8, Boulevard des Capucines 75009 PARIS - France.

Upon receipt of the Customer's notice of withdrawal, BIJOUX BURMA will send an acknowledgement of receipt to the Customer.

If the Customer has exercised his/her right of withdrawal within the above-mentioned period, the Customer must return the Product:

• in its original box and packaging, attaching the invoice, delivery note and any customs documents to the shipment;
• by the carrier of his/her choice. BIJOUX BURMA draws the Customer's attention to the fact that the return of the Product takes place at the Customer's expense and risk, it is recommended to return the Product at least by registered letter with declared value or by tracked colissimo with insurance paid. Any damage or loss of the Product during the return transport will be the responsibility of the Customer;
• within a maximum of fourteen (14) working days following the communication of its decision to withdraw. Beyond that, the Product will not be taken back;
• to the following address: BIJOUX BURMA, 8, Boulevard des Capucines 75009 PARIS - FRANCE

The returned Products must be in new condition, without having been worn, used, soiled or damaged. Products worn, damaged, soiled, scratched or having suffered any other damage resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of the Products, will not be refunded or exchanged.

Subject to the foregoing, BIJOUX BURMA will refund all sums paid to BIJOUX BURMA for the purchase of the Product, within fourteen (14) days of receipt of the Product or proof of shipment from the latter (if proof of shipment of the Product is provided to us before receipt). Other costs arising from the purchase of the Product (such as customs duties in the case of delivery outside the European Union) and return costs are not refunded and remain the responsibility of the Customer.

If the Customer wishes an exchange instead of a refund, BIJOUX BURMA will proceed with the exchange within the limit of the availability of its stocks. In any event, it is specified that, in the context of the exercise of the right of withdrawal provided for in this article, the exchange option offered to the Customer is valid for a maximum of one (1) time, i.e. for only one (1) exchange. In the event of unavailability of the desired Product in exchange, the Customer will be informed as soon as possible and will then be offered to be refunded the returned Product or to postpone the exchange pending a restocking, if applicable.

The refund or exchange will take place in any case after receipt of the Product initially purchased and verification of its condition by BIJOUX BURMA. In the event of an exchange, BIJOUX BURMA will re-deliver free of charge using the standard delivery method offered by BIJOUX BURMA. In the event of a refund, BIJOUX BURMA uses the same method of payment as that used by the Customer to proceed with his/her purchase.

If these return conditions are not complied with, the Product will be returned to the Customer at his expense and will not result in any refund or exchange. No refund or exchange of a Product purchased on the Site may be made in a BIJOUX BURMA store.

Statutory guarantees

The seller, BIJOUX BURMA, is bound by a statutory guarantee of conformity of the Product sold in accordance with Articles L. 217-4 to L. 217-13 of the Consumer Code:

• The Customer has a period of two years from the delivery of the Product to act;

 

• The Customer may choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

 

• The Customer is exempted from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following the delivery of the Product.

The seller is also bound by a guarantee relating to defects in the thing sold under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code. The Customer then benefits from a direct recourse against the seller and can choose between cancelling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

BIJOUX BURMA ensures the perfect quality of its Products, from manufacture to sale.

The consequences of abnormal or improper use of the Products, as well as the consequences of external causes, are excluded from the scope of the guarantees. In particular, the guarantee does not cover damage caused to the Product by impact, abnormal use, improper maintenance, improper use, friction wear, exposure to extreme temperatures, acids (including the very high acidity of certain skins), solvents and chemicals, or modification of the Product.

BIJOUX BURMA will take back a Product in case of delivery not in conformity with the order or defective. To do this, the Customer must comply with the conditions for returning the Product(s) referred to above.

In the event of lack of conformity, the Customer chooses between repair or replacement of the Product. However, BIJOUX BURMA may not proceed according to the Customer's choice if this choice involves a cost that is clearly disproportionate compared to the other method, taking into account the value of the Product or the importance of the defect. BIJOUX BURMA is then required to proceed, unless impossible, according to the method not chosen by the Customer. If it is impossible to repair and replace the Product, the Customer may return the Product and have the price returned or keep the Product and have part of the price returned, in accordance with the provisions of Article L. 217-10 of the Consumer Code.

All claims, requests for exchange or reimbursement under the legal guarantee of conformity provided for in Articles L. 217.4 et seq. of the Consumer Code or the guarantee against defects in the item sold within the meaning of Articles 1641 et seq. of the Civil Code must be made by post to the following address: BIJOUX BURMA, 8, Boulevard des Capucines 75009 PARIS - FRANCE.